After completed order, an order confirmation will be send to your e-mail with all details and information about your order.
Prices:
All prices in the store are stated in SEK and all prices are inclusive of 25% VAT. We reserve the right to change prices due to price changes from the supplier, incorrect printing in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.
Delivery:
Orders are processed within 1–3 working days. Delivery time is normally 2–7 working days within Sweden,
and up to 14 working days internationally. A tracking number will be provided once your order has been shipped.
• Due to the high workload of the shipping provider, delays may occur. We therefore ask you to be forgiving for this as it is not something we can influence. If delays in delivery should occur (without us notifying you of a longer delivery time) you should contact us at the email address:
[email protected]
Custom:
Custom fee may apply, you as the customer stand for it.
Right of withdrawal:
You have the right to cancel your purchase within 14 days of receiving the goods.
Please see our Returns & Refunds policy for details.
Returned package:
You as a customer are responsible for your package being received by you, all of our customers can track their shipments and receive notifications about how and when the package is to be delivered/collected. In the event that you as a customer do not receive your order, the package will be discarded at the shipping company, which LUXESWE is not responsible for, therefore we have the right to charge a handling and shipping fee otherwise no amount will be refunded.
Claims and complaints:
-We inspect all products before they are sent to you. Should the product still be damaged or wrongly shipped when it arrives, we undertake, in accordance with current consumer protection legislation, to rectify the error free of charge.
- You must always contact us for approval before returning a defective item.
- The complaint must be sent immediately after the defect has been discovered.
• Any errors and defects must always be reported to [email protected], where you state your name, address, e-mail address, order number and a description of the error.
Customer service:
We aim to answer all customer inquiries within 48 hours. Contact us at [email protected]
Jurisdiction:
These terms are governed by Swedish law. Any disputes shall be settled by Swedish courts.